Idle Forge Support

Need help with Idle Forge, found a bug or want to share feedback?

Email: support@pietersstudios.com. A person reads every message, in English or Dutch.

In the game: Settings → Contact Us starts an email to the same address with your app version, device and player support ID already filled in.

When contacting support

• Tell us which device you use.
• Include your app version if possible.
• Starting the email from Contact Us in the game's Settings adds your app version, device and player support ID for you. You can read and remove these lines before you send it.
• Describe what happened and what you expected to happen.
• Add a screenshot if it helps explain the issue.

Known focus areas

Idle Forge is actively being improved. Feedback about cloud saves, Game Center, Google Play Games, progression speed, boss rewards, equipment quality, inventory and forge upgrades is especially useful.

Reporting players and messages in clans

The fastest way to report something in a clan is in the game:

• A chat message: press and hold it, then choose Report message. To stop seeing someone's messages, choose Block.
• A player: open your clan's Members list, tap the player and choose Report.
• A clan's rules: open the clan's info and report the rules.

The player you report is never told who reported them. Read the Community Rules for what is not allowed and what happens after a report.

If someone is in danger, report the message with the reason Threat or self-harm or Child safety: one such report reaches our team straight away. You can also email support@pietersstudios.com with your player support ID, the player's name and your clan's name. If someone's life is in danger right now, call your local emergency number (112 in the EU).

Reporting illegal content (also if you do not play)

Anyone can tell us about content in Idle Forge that they believe is illegal. Email support@pietersstudios.com with the subject Illegal content notice and include: why you believe it is illegal; where it is (the clan name and, if you can, the player name and roughly when); your name and email address (not needed if it concerns the sexual abuse of a child); and a statement that you believe in good faith that your notice is accurate and complete. We confirm that we received it, a person reviews it, and we tell you what we decided. See the Digital Services Act page.

Contact points (Digital Services Act)

• Players and anyone else: support@pietersstudios.com, or Settings → Contact Us in the game.
• Authorities, the European Commission and the European Board for Digital Services: support@pietersstudios.com.
• Languages: English and Dutch.

Questions about a moderation decision

If your message was removed, or you were muted, suspended or banned from chat and you think that was a mistake, email support@pietersstudios.com with the subject Moderation appeal. Include your player support ID, your player name, your clan's name, roughly when it happened and why you think the decision was wrong. A person from our team will look at it again and reply by email within 14 days. See How to appeal.

Community

You can also follow Idle Forge updates and community posts on Discord, Bluesky and X.

Account deletion

If you want your cloud save and associated account data permanently deleted, visit the Idle Forge account deletion page.